Privacy Policy

Introduction

This privacy policy covers information that we collect when you use our products and services (collectively referred to as "Services"). Our Services include, but are not limited to, Context, Astra, and any other products developed by Explore Interfaces Inc. If you do not agree with this policy, please do not access or use our Services.

Context Engine Privacy Considerations

Customer acknowledges and agrees that the Context Engine, as an advanced artificial intelligence system, processes and analyzes all Customer Data submitted to the Service to provide personalized applications and insights. This processing may include, but is not limited to:

• Aggregating and analyzing data across all of Customer's integrated data sources
• Generating inferences, patterns, and predictions based on the analyzed data
• Creating and continuously updating user profiles
• Using natural language processing to interpret and generate human-like text
• Making autonomous decisions that may impact Customer's business operations

Customer is responsible for ensuring that its use of the Context Engine complies with all applicable privacy laws and regulations, including obtaining necessary consents from data subjects for this type of processing. Company commits to processing data solely for the purpose of providing and improving the Service, and will not use Customer Data to train AI models used for other customers.

Sales Tracking Privacy Considerations

When you visit or log in to our landing page website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout

1. What information we collect

Information through usage of the product

We collect extensive usage data, including but not limited to user names, email addresses, and interaction data, to improve product quality and user experience. This may include, but is not limited to:

• Search queries and results
• Document contents and metadata
• User interactions with the interface
• Feature usage statistics
• Performance metrics

Information you provide via user feedback or support channels

When users send us feedback or contact our support channels, we collect their name, work email address, and any information they provide in their communication. This allows us to respond effectively and improve our services.

Device and connection information

We collect information about the devices and systems used to access our Services, including:

• Computer operating system
• Browser type and version
• IP address
• Approximate location
• Device identifiers

Data from integrated sources

Our Services can integrate with and collect data from various sources, including but not limited to:

• Email services
• Cloud storage platforms
• Collaboration tools
• Customer relationship management (CRM) systems
• Project management software
• Internal databases and knowledge bases

2. How we use the information we collect

To improve our products and services

We use the collected information to:

• Enhance and optimize our Services
• Develop new features and functionalities
• Personalize user experiences
• Analyze usage patterns and trends
• Troubleshoot issues and bugs

To provide and maintain our Services

The information we collect is essential for:

• Authenticating users and managing access permissions
• Delivering relevant search results and content recommendations
• Ensuring the security and integrity of our Services

To communicate with users

We use contact information to:

• Respond to user inquiries and support requests
• Send important updates about our Services
• Provide information about new features or products

3. How we share the information we collect

Sharing within Explore Interfaces Inc.

Relevant team members within our company have access to collected information as necessary to perform their job functions, including product development, customer support, and analytics.

Sharing with third parties

We do not sell your information to third parties. However, we may share information with:

• Service providers that help us operate and improve our Services
• Analytics and monitoring tools to enhance performance and user experience
• Cloud infrastructure providers to host and process data

All third-party partners are contractually obligated to use the information only for the purposes of providing services to Explore Interfaces Inc. and to maintain appropriate security measures.

4. How we store and secure the information we collect

Storage and security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Access controls and authentication mechanisms
• Regular security audits and penetration testing
• Monitoring for suspicious activities and potential breaches

Data retention

We retain collected information for as long as necessary to provide our Services and comply with legal obligations. The specific retention period may vary depending on the type of data and applicable regulations.

Storage location

Data is primarily stored and processed in the United States. However, we may transfer and process data in other countries where we or our service providers operate.

5. Your rights and choices

You have the right to:

• Request access to your personal information
• Request correction of inaccurate data
• Request deletion of your data (subject to certain limitations)
• Object to our use of your information
• Request a copy of your information in a structured, electronic format

To exercise these rights or for any privacy-related inquiries, please contact us at [email protected].

Access and update your information

Our Services allow you to access and update certain information directly within the user interface. For information that cannot be modified directly, please contact your system administrator or our support team.

Deactivate your account

To deactivate your account, please contact your system administrator or our support team. Please note that deactivation may not immediately delete all of your information from our systems.

Opt out of communications

You can opt out of non-essential communications by using the unsubscribe link provided in our emails or by contacting us directly.

6. Changes to this policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

7. Contact us

If you have any questions about this privacy policy or our data practices, please contact us at:

Explore Interfaces Inc.

Email: [email protected]

© 2024 Explore Interfaces Inc. All rights reserved.